FAQs

How long does shipping take?
We offer worldwide shipping with an estimated delivery time of 7–12 business days. Processing your order usually takes 1–3 business days.
Where do you ship from?
Our products are shipped from trusted suppliers worldwide, allowing us to offer competitive prices and a wide selection.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email. You can track your package on our Order Tracking page.
What if my order is delayed?
If your order hasn’t arrived within 12 business days, please contact us at support@4-yourpet.com, and we’ll look into it immediately.
Do you ship internationally?
Yes, we offer international shipping! Some locations may have longer shipping times due to customs processing.

What is your return policy?
We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it unused and in its original packaging for a refund.
How do I request a return?
Contact us at support@4-yourpet.com with your order number and reason for return. We’ll provide further instructions.
Who covers the return shipping costs?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
How long does it take to process a refund?
Once we receive your return, refunds are processed within 5–7 business days and will be issued to your original payment method.
What if my product is damaged or defective?
If you receive a damaged or defective item, contact us within 48 hours of delivery with photos, and we’ll arrange a replacement or refund.

Are your products safe for pets?
Yes! All our products are made with pet-friendly, non-toxic materials and tested for safety.
Can I use the automatic litter box for multiple cats?
Yes, most of our automatic litter boxes are designed for multiple-cat households, but check the product description for capacity details.
How do I clean the pet beds?
Most of our pet beds are machine washable. Please refer to the care instructions on the product page.
Are your scratching posts durable?
Yes! Our scratching posts are made with high-quality sisal and sturdy materials to ensure durability.
Do you offer different sizes for pet clothing?
Yes, our pet clothing comes in multiple sizes. Check our size guide on the product page before ordering.

What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and other secure payment options.
Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive exclusive deals and check our sale section for discounts.
Is my payment information secure?
Absolutely! We use secure SSL encryption to protect your payment details.

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